Retail help
Retail help
Help for invited Pausier customers using activation, password sign-in, CHECK, Saved Reports, and Trusted Circle.
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Showing 59 retail help answers.
Invitation and exact email
Invitation and exact email
Which email address should I use for activation?
Use the exact email address shown in your invitation. Pausier checks the invitation against that address, so a different personal or work email will not activate the same access.
Can I forward my invitation to someone else?
No. The invitation is intended for the invited customer only. If someone else needs Pausier, they should use their own invitation or contact Pausier support.
What if I cannot find my invitation?
Search your inbox for Pausier and check junk or spam folders. If you still cannot find it, contact Pausier support from the email address you expect was invited.
What if my invitation says it was already used?
Try signing in with the same email address and password you created. If you do not remember the password, use password reset.
Activation link and locked email
Activation link and locked email
What if the activation link no longer works?
Use the activation page again from your invitation if available, or contact Pausier support. Do not use a link from a message you were not expecting.
Why is the email address locked on the activation page?
The email address is locked so the invitation can be matched to the correct invited account. This helps prevent someone from activating access with a different address.
What if the locked email address is not mine?
Do not continue with activation. Close the page and contact Pausier support so the invitation can be checked safely.
How can I check I am on the right activation site?
Use https://www.pausier.com and avoid entering details on lookalike sites. Pausier will never ask for your banking password, OTP, full card number, or recovery phrase.
Password creation
Password creation
What password should I create?
Create a password that is unique to Pausier and hard to guess. Do not reuse a banking, email, or shopping password.
Can I use a password manager?
Yes. A password manager can help create and store a unique password for Pausier.
What if password creation fails?
Check that the invitation email is correct and try again. If it still fails, use Pausier support instead of trying repeated guesses.
Should I share my Pausier password with anyone?
No. Keep your password private. Pausier support will not ask you to tell them your password.
Password sign-in
Password sign-in
Where do I sign in with a password?
Use /sign-in/password on www.pausier.com. After sign-in, Pausier returns you to your account page unless a safe return path was provided.
Which email should I enter at password sign-in?
Use the same email address that was invited and activated. A different address may not show the same Pausier access.
Can I still use email code sign-in?
Yes. The existing one-time-code sign-in remains available where configured. Password sign-in is the retail sponsored entry path.
Where will I land after password sign-in?
For retail sponsored access, the safe web return is your Pausier account page.
Password reset
Password reset
How do I reset my password?
Open /password-reset and enter the email address you activated with. Follow the reset instructions sent to that email.
What if the reset email does not arrive?
Check junk or spam folders, then request a new reset after a short wait. If it still does not arrive, contact Pausier support.
Can I use an old reset link?
No. Use the newest reset email. Old or already-used reset links may stop working for account safety.
What details should I enter during reset?
Enter only the email address for your Pausier account and the new password you choose. Do not enter banking logins, card numbers, OTPs, or recovery phrases.
Web session replacement
Web session replacement
What does 'This Pausier session was replaced' mean?
A newer web sign-in is now active. Sign in again if you want to continue in this browser.
What should I do when a web session was replaced?
Use the Sign in again action and return to your Pausier account page. Pausier does not need token, cookie, or session details from you.
Is a replaced session a sign that my report changed?
No. It means the web sign-in state changed. Sign in again before continuing with protected account actions.
Who can help if sign-in again does not work?
Contact Pausier support. Do not send passwords, OTPs, browser cookies, or screenshots that reveal private messages.
Mobile sign-in
Mobile sign-in
Which email should I use in the mobile app?
Use the same invited email address that you activated on Pausier. This keeps your Pausier access tied to the right account.
Can I use the password I created on web in the mobile app?
Yes. Use your Pausier email and password where the sponsored mobile app asks you to sign in.
What if mobile sign-in is not available to me yet?
Use the Pausier web account and CHECK flow. Mobile sponsored product work is separate from this web help entry.
Does the mobile app need my banking password?
No. Do not enter banking passwords, OTPs, full card numbers, or recovery phrases into Pausier.
One-mobile-device replacement
One-mobile-device replacement
Why might the mobile app say another phone will lose access?
Sponsored mobile access is designed for one active mobile installation at a time. Replacing the phone makes the earlier mobile installation lose sponsored access.
Should I continue if I did not expect a device replacement?
No. Stop and contact Pausier support if you did not expect to replace the active mobile device.
Does replacing a mobile device replace my web session too?
No. Web sign-in and mobile-device replacement are separate Pausier access controls.
CHECK
CHECK
What can I use CHECK for?
Use CHECK when a message, link, call note, payment request, or pressure situation does not feel right. Pausier gives a deterministic safety report first.
What should I avoid pasting into CHECK?
Do not paste passwords, OTPs, full card numbers, banking logins, full bank details, private keys, recovery phrases, private documents, or anything unnecessary for a safer decision.
Can CHECK review links?
Yes. If you include a link or choose the link option, Pausier can review URL warning signs and configured reputation evidence without showing raw private URL tokens publicly.
Does CHECK prove something is safe or a scam?
No. CHECK provides decision support and safer next steps. It does not prove that a message, link, call, or payment request is safe or unsafe.
Saved Reports
Saved Reports
What are Saved Reports?
Saved Reports are Pausier reports you deliberately save to your signed-in account so you can return to them later.
Why did my private-mode preview not save?
Private mode keeps the preview in the current browser session only. Turn off private mode before saving a report you want to keep in your account.
Can I delete a saved report?
Use the available report controls in your Pausier account. If you need help with account access or deletion, contact Pausier support.
Trusted Circle
Trusted Circle
What is Trusted Circle?
Trusted Circle lets you choose trusted contacts and manually share a saved report for a second human review.
Does Trusted Circle send anything automatically?
No. You choose the contact and the report. Nothing is sent in the background.
Does a trusted person's response prove the answer?
No. A trusted response is another person's view. Still verify important requests independently before sharing details or moving money.
Need Pause
Need Pause
What is Need Pause?
Need Pause is a Pausier safety idea for moments when pressure is live and you need to stop, breathe, and avoid acting from urgency.
What should I do if someone is pressuring me live?
Pause the interaction. Do not share codes, move money, install software, or stay on a call because someone insists. Verify through a route you already trust.
Can I ask someone I trust before acting?
Yes. If you feel pressured, contact someone you already trust using a known number or channel before taking the requested action.
Asking the bank for help
Asking the bank for help
Where will the bank-help button appear?
When enabled, the help button appears only in the sponsored mobile app. There is no web bank-help button in this retail web interface.
What happens outside support hours?
Outside hours, Pausier may show the configured bank fraud number in the sponsored mobile app. A callback is not promised outside hours.
Can I ask the bank for help from this web page?
No. This web interface provides retail help and Pausier support links only. It does not create a bank-help request.
Privacy and data
Privacy and data
What information does Pausier use for a CHECK report?
Pausier uses the details you choose to submit and account state needed to run the service. Keep submissions limited to what is needed for a safer decision.
What sensitive details should I never send?
Do not send passwords, OTPs, full card numbers, banking logins, full bank details, private keys, recovery phrases, or private documents.
What should I include when contacting support?
Include your Pausier account email and a short description of the problem. Do not include passwords, OTPs, full payment details, private keys, or full message histories unless support specifically provides a safe route.
Troubleshooting
Troubleshooting
What if a Pausier page looks blank?
Refresh the page, then sign in again if asked. If the issue continues, contact Pausier support and describe the page you were trying to use.
What if CHECK cannot complete?
Try a shorter description without sensitive details, check your connection, and try again later. If you were signed in, you can also sign in again and return to Account.
What if I cannot find a report?
Preview reports stay in the current browser session unless saved. Saved Reports appear from the signed-in account area.
What if I am not sure whether a Pausier message is real?
Do not use links from unexpected messages. Type https://www.pausier.com into your browser and navigate from there.
Support and account access
Support and account access
How do I contact Pausier support?
Use /support, /contact, or email support@pausier.com. Include your Pausier account email and a short description of the problem.
What if I lose access to my email account?
Contact Pausier support. Account access changes need careful handling, so do not send private credentials or one-time codes.
What if Pausier says access is unavailable?
Use the Retail help and Support links shown on the account page. Pausier does not show private administration details in the retail web interface.
Where can I ask about account deletion?
Use the Pausier account deletion page or contact Pausier support from the email address linked to your account.